Consumer Code

C&T Group operates in accordance with the Consumer Code for home energy installations. This code exists to protect you and ensure fair, transparent, and professional service.

What the Consumer Code Means for You

• Clear, honest information before you commit
• No high-pressure sales tactics
• Written contracts with transparent terms
• A clear complaints procedure
• Access to an independent dispute resolution service
• Protection of any deposits or advance payments

Our Commitment

We go beyond the minimum requirements. Every customer receives plain-English contracts, no funding ambiguity, no pressure, and documented understanding of what’s being installed and why.

If you have any concerns about our compliance with the Consumer Code, please contact us at [email protected] or call 01792 44 66 46.